Bitstamp
A real Lloyd’s crime policy, MiCA and FCA licences, and users made whole after 2015 — against a proof-of-reserves audit it promised in 2022 and never shipped.
- Founded
- 2011
- Registered
- Luxembourg
- Site
- www.bitstamp.net
The short answer
Its insurance is the real thing and almost nobody else’s is: a crime policy covering employee theft, computer fraud and funds-transfer fraud, brokered by Paragon and underwritten at Lloyd’s of London. Add MiCA and FCA licences and users made whole after the 2015 hack. The gap is self-inflicted — Bitstamp publicly committed to a proof-of-reserves audit in November 2022 and, as far as we can find, never shipped it, while the Big Four audit it points to instead names no firm and publishes no report. A $10,000 buy cost 0.30%.
Key facts
| Insurance | A genuine crime policy — employee theft, computer fraud, funds-transfer fraud — brokered by Paragon, underwritten at Lloyd’s of London. Not a derivatives backstop. Size never stated.as of 14 Jul 2026 |
|---|---|
| Licences | MiCA and FCAas of 14 Jul 2026 |
| 2015 hack | Users were made wholeas of 14 Jul 2026 |
| Proof of reserves | None. Bitstamp publicly committed to a proof-of-reserves audit in November 2022 and never shipped it; the Big Four audit it points to instead names no firm and publishes no report.as of 14 Jul 2026 |
| Custody score | 7 out of 10as of 14 Jul 2026 |
| Effective cost, $10,000 BTC buy (measured by us) | 0.30% — dearer than Kraken; 0.3083% at $100,000as of 14 Jul 2026 |
| Order-book depth within 0.1% (measured by us) | 26.7 BTCas of 14 Jul 2026 |
| Fiat rails | 9 out of 10as of 14 Jul 2026 |
Real insurance, and a promise it did not keep
Bitstamp’s crime policy is one of the few pieces of genuine protection in this category. It covers employee theft, computer fraud and funds-transfer fraud, it is brokered by Paragon and underwritten at Lloyd’s of London, and it is insurance in the ordinary sense rather than a self-declared fund or a derivatives liquidation backstop. Most exchange "insurance" is one of those two things.
The qualification is that Bitstamp has never stated the policy’s size, so you know cover exists without knowing whether it would meet a loss of the scale that actually occurs.
Against that, the oldest exchange still operating has no proof of reserves — and this is the one that deserves a raised eyebrow, because it committed to one publicly. In November 2022 Bitstamp announced a proof-of-reserves audit and, as far as we can establish, never delivered it. Its own page argues that transparency goes well beyond such proofs, and the Big Four audit it points to instead names no firm and publishes no report, which is not a substitute for either.
The record is otherwise good: MiCA and FCA licences, operating since 2011, and users made whole after the 2015 hack — something only a handful of venues here can say without qualification. We score custody 7 out of 10, and the deduction is almost entirely the unkept promise.
What it costs
A $10,000 bitcoin buy cost 0.30% on 14 July 2026, dearer than Kraken’s 0.26% and three times the cheapest venues, rising to 0.3083% at $100,000. Depth measured 26.7 BTC within 0.1% of best ask, on the thin side.
Fiat is where it earns its keep, scoring 9 out of 10, and for a European user moving euros in and out that is often the deciding factor rather than the trading fee.
API response latency measured 320 ms, respectable.
The case for Bitstamp is longevity, real insurance and licences in the jurisdictions that matter, at a price above the market. The case against is that you pay a premium to a venue that promised verifiable reserves and did not deliver them.
Incident record
| Date | Type | Amount | Were users made whole? |
|---|---|---|---|
| 4 Jan 2015 | Hack or exploit | — | Yes. Users were made whole. Bitstamp is one of a small number of venues in this rating where that can be said without qualification.source |
In our ratings
Compared with
Our coverage of Bitstamp
- How to spot a fake proof of reserves27 Sept 2026
- Bitget loses $351.6m — and the fund it says covers it is one we could not verify25 Sept 2026
- Is Kraken safe? The evidence, and what it lacks25 Sept 2026
- What happens to your coins if an exchange goes bankrupt23 Sept 2026
- Is Coinbase safe? What its own filings say19 Sept 2026
- How to move crypto off an exchange, step by step17 Sept 2026
- Token approvals: the permission that drains wallets15 Sept 2026
- What "not your keys, not your coins" leaves out9 Sept 2026
- The seed phrase mistakes that cost people everything7 Sept 2026
- Hardware wallet or software wallet: how to decide5 Sept 2026
Questions people ask
Is Bitstamp insured?
Yes, genuinely — a crime policy covering employee theft, computer fraud and funds-transfer fraud, brokered by Paragon and underwritten at Lloyd’s of London. Unlike most exchange "insurance" it is neither a self-declared fund nor a derivatives backstop. Bitstamp has never stated its size.
Does Bitstamp have proof of reserves?
No, despite publicly committing to a proof-of-reserves audit in November 2022. As far as we can find it never shipped, and the Big Four audit Bitstamp points to instead names no firm and publishes no report.
Did Bitstamp users lose money in the 2015 hack?
No. Users were made whole, which only a handful of venues in this rating can say without qualification.
Is Bitstamp expensive?
Yes. A $10,000 bitcoin buy cost 0.30% on our measurement run, above Kraken’s 0.26% and three times the cheapest venues. Its fiat rails score 9 out of 10, which for a European user is often what actually decides it.
What changed
- 27 Sept 2026 — Profile published.